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PHI Learning

Helping Teachers to Teach and Students to Learn

Helping Teachers to Teach and Students to Learn

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PHI Learning
Operations Management and Productivity Techniques

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Pages : 432

Print Book ISBN : 9788120336025
Binding : Paperback
Print Book Status : Available
Print Book Price : 375.00  300
You Save : (75)

eBook ISBN : 9789354435409
Ebook Status : Available
Ebook Price : 375.00  300
You Save : (75)


The concept of Operations Management is universally applicable to all functions including Production, Materials, Human Resources, Marketing, Logistics and Supply Chain Management. Operations Management is an effective and efficient way of carrying out a business process (manufactur-ing or service sector) aimed at maximization of Customer Satisfaction and Return On Investment. The concept of productivity implies effectiveness and efficiency in individual and organizational performance, reflected in the creation of surplus through productive operations.

This book provides readers with an easy-to-understand treatment of all aspects of Operations Management and explains the expanded coverage of the role of Operations Management in the organization. Manufacturing and service operations are given equal treatment.

While focusing on the basic principles and core operations in a straightforward and well structured style, the book provides students with an understanding of managing operations, effectively and efficiently, in the following areas:

Total Quality Management

Statistical Process Control

Total Productive Management

Service Quality Management

Supply Chain Management

Inventory Management

Written for MBA students as well as for B.Tech. students in Mechanical/Production/Industrial engineering, this book covers the curriculum of different universities for a course in Operations Management.

The book is recommended by AICTE for PGDM course. The link is www.aicte-india.org/modelsyllabus.php

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