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PHI Learning
TOTAL QUALITY MANAGEMENT: TEXT AND CASES


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TOTAL QUALITY MANAGEMENT: TEXT AND CASES

Pages : 260

Print Book ISBN : 9788120329959
Binding : Paperback
Print Book Status : Available
Print Book Price : 595.00  446.25
You Save : (148.75)

eBook ISBN : 9788194884859
Ebook Status : Available
Ebook Price : 595.00  446.25
You Save : (148.75)

Description:


Providing accessible coverage of the basics and practical aspects of total quality management, this book is intended for students of management and engineering.
The text adopts a realistic approach to the teaching of the subject with the principal focus on the philosophy of total quality management and its role in today’s world of fierce business competition.

• Discusses the mechanism of quality control, quality assurance and different types of quality control tools and their usage. • Features the Japanese management philosophy, quality awards and standards. • Presents the differences between total quality management and business process re-engineering and approaches to integrate them. • Describes the various aspects of benchmarking, capability maturity model and customer relationship management.

Key Features:


• Case studies illustrate application of the principles. •A good number of figures supplement theory. •End-of-chapter questions help students reinforce their conceptual understanding of the subject.

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