B. Janakiraman is Professor, Department of Management Studies, NITTE Meenakshi Institute of Technology (NMIT), Bangalore. Also, he has been Professor and Head of Management Studies at M.S. Ramaiah Institute of Technology, Bangalore. Before getting into teaching, he served in Canara Bank and State Bank of India. A qualified lead auditor of quality management systems, Dr. Janakiraman has published several papers in reputed journals. Besides total quality management, his areas of interest include human resource management and finance.
R.K. Gopal is Professor and Program Chair, Department of Management, PES University, Bangalore. He has more than 15 years of experience and has published a number of research articles in leading journals. His main areas of interest include total quality management, customer relationship management and industrial marketing.