Description:

This comprehensive text retains the core concepts, models and managerial orientation of previous editions and reflects current production and operations management practices and research results. It emphasizes practice through new chapter highlights. The text continues to offer problems which can be solved by the computer.

Distinctive Features

Increased coverage of international and service operations management.

A new chapter "Japanese Contribution to World Class Manufacturing" has been included.

Each chapter opens with a specially prepared executive comments on the topic of the chapter from CEO (Chief Operating Officer) of a  major service or manufacturing operation.

To assist student understanding the authors have provided end-of-chapter materials. designed to reinforce the essentials of each chapter: solved problems, revised review questions and cases, and computer-assisted learning.