Scott A. Helmers is a Microsoft Most Valuable Professional (MVP) for Microsoft Visio and is the primary Visio expert at Experts-Exchange.com. He has helped companies create custom Visio add-ins to enhance organizational efficiency and employee productivity, and has taught thousands of people how to use technology more effectively.
He is Vice President of Product Planning and Support at the Harvard Computing Group (HCG), a software and consulting firm that assists organizations with understanding relevant technologies and making decisions about business applications and processes.
Scott is a co-inventor of TaskMap (www.taskmap.com), a Visio add-in that allows anyone to document all of the important aspects of any business process.
Scott has worked with clients in Afghanistan, Egypt, India, Ireland, Jordan, Malaysia, Saudi Arabia, Singapore, Canada, and the United States on projects involving knowledge management, specification of new IT systems, process mapping and redesign, and technology training. He is the author of Data Communications: A Beginner's Guide to Concepts and Technology (Prentice-Hall) and has been an Adjunct Professor at both Northeastern and Boston Universities.