Joan Lambert has worked in the training and certification industry for 16 years. As President of (OTSI), Joan is responsible for guiding the translation of technical information and requirements into useful, relevant, and measurable training and certification tools.
Joan is a Microsoft Office Certified Master, a Microsoft Certified Application Specialist Instructor, a Microsoft Certified Technology Specialist, a Microsoft Certified Trainer, and the author of more than two dozen books about Windows and Office (for Windows and Mac). Joan enthusiastically shares her love of technology through her participation in the creation of books, learning materials, and certification exams. She greatly enjoys communicating the benefits of new technologies by delivering training and facilitating Microsoft Experience Center events.
Joan currently lives in a nearly perfect small town in Texas with her daughter, Trinity.
Joyce Cox has 30 years’ experience in the development of training materials about technical subjects for nontechnical audiences, and is the author of dozens of books about Offi ce and Windows technologies. She is the Vice President of OTSI. As President of and principal author for Online Press, she developed the Quick Course series of computer training books for beginning and intermediate adult learners. She was also the fi rst managing editor of Microsoft Press, an editor for Sybex, and an editor for the University of California.