In today’s corporate world when it comes to customer service, “good” isn’t good enough. One needs to deliver services that are truly outstanding for the company to thrive.

This book provides quick tips and strategies for improving – and then maintaining – the quality of the experiences.

It gives smart and practical solutions for :

• Planning and goal setting • Effective communication • Leadership • Preparing for change • Continual learning • Coaching and development • Effective feedback • Motivation and problem-solving meeting • Conflict resolution • Follow-up and staying on top of game • And much more

“The book gives everyone, from the veteran to the new recruit, practical ways to deliver better services. One can pick up the book and, in minutes, have powerful ideas to impress customers.”
—Michele McGovern, Editor-in-Chief, The Customer Service Advantage