This updated edition of Protocols for Healthcare Leaders focuses on the effect the personal conduct has on leadership. The text defines leadership, describes its importance in healthcare today, and addresses the essential qualities/protocols of leadership. For each quality/protocol, the author provides a succinct explanation and a list of practical suggestions for improving as well as applying this leadership quality.

Issues covered include:  Professional image and reputation  Ethical decisions  Interpersonal relationships  Written and verbal communication  Physician relationships  Cultural and gender diversity